CMA tapped for global customer service award
What you need to know:
- The system, known as Microsoft Dynamics, is a mix of financial, customer relationship and supply chain management solutions that help businesses work more effectively.
The Capital Markets Authority (CMA) has been recognised in Microsoft’s global Dynamics Customer Excellence Awards 2014 for investing in an IT solution that will enhance communication with stakeholders.
The system, known as Microsoft Dynamics, is a mix of financial, customer relationship and supply chain management solutions that help businesses work more effectively.
CMA sourced the software and support infrastructure for its enterprise resource planning and risk-based supervision systems from Microsoft in 2013 to facilitate business process re-engineering aimed at enhancing efficiency and service delivery.
The 2014 Customer Excellence Awards, which are granted in 15 categories, recognise customers who have achieved notable accomplishments using their Microsoft Dynamics solutions.
CMA’s acting CEO Paul Muthaura said the investment is aligned to the authority’s vision of being a proactive regulator of a competitive and robust capital market.
The article first appeared in The Business Daily.
