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Is this the end of the banking hall?

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Customers queuing at a KCB banking hall. PHOTO/ FILE

Customers queuing at a KCB banking hall. PHOTO/ FILE  

By MWANIKI WAHOME
Posted  Saturday, June 13  2009 at  17:54

In Summary

  • With thousands of agents, you may say bye to your traditional model

Many companies in the world have been experimenting with a new business model that integrates the mobile phone into banking services, with Safaricom and Zain being recognised in international forums as success stories despite the legal and regulatory hurdles they have had to overcome.

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