There is a growing concern over the delay in opening the Huduma centre built in 2015 in Tharaka-Nithi County.
The construction of the facility and installation of the computers among other machines was done last year but doors have remained closed as residents wait for the services.
Many of the locals travel to the neighbouring Embu and Meru counties to get government services especially the registration of companies.
Tharaka-Nithi County Commissioner Florence Amoit denied rumours that local leaders were waiting for President Uhuru Kenyatta or his deputy William Ruto to launch the project.
Speaking to the Nation in her office Tuesday, Ms Amoit said there were some essential machines which were yet to be installed.
DELAY IN PROCUREMENT
She blamed the delay to government procurement processes.
"We are waiting for the installation of the queuing system and security check machines," said Ms Amoit.
She said the centre cannot operate without the two machines.
The county commissioner said the supplier who had been contracted to provide the machines failed to meet the deadline and the tender was given to somebody else.
She said the two machines had been imported and would soon will be installed.
"We hope to start offering services as soon as the two machines are installed," she said.
She urged the residents to be patient as the process is completed.
She said the Huduma Centre is expected to offer many government services that the locals have been seeking in Nairobi and other big towns.
Meanwhile, she noted that everything else was ready including the training of workers.