Applicants urged to collect certificates

Mombasa Huduma Centre Manager Alex Murithi addresses the Nation at his office on July 4, 2016. He urged members of the public to collect their birth certificates, identity cards and certificates of good conduct. PHOTO | WACHIRA MWANGI | NATION MEDIA GROUP

What you need to know:

  • He expressed worry saying that the documents were important in applying for NHIF coverage, jobs and their identification.
  • Mr Murithi told the Nation, the Centre gets at least 3, 000 walk-ins daily seeking various services, among others, issuance of police abstracts.

Mombasa County residents have been urged to collect their certificates from the Huduma Centre.

The Centre manager, Mr Alex Murithi, said the collection of 900 birth certificates, 2, 500 identity cards and close to 1, 800 certificates of good conduct is pending.

“Residents apply for these documents but they fail to collect them. Some have stayed here for over one and a half years. We do not have sufficient storage capacity for these vital documents,” he said.

Mr Murithi added that despite making several calls and sending messages to the individuals, they have still failed to collect them.

He expressed worry saying that the documents were important in applying for services such as NHIF coverage and jobs.

“I do not know which other mechanism will be used to deliver these documents to them,” Mr Murithi added.

Mr Murithi told the Nation that the Centre gets at least 3, 000 walk-ins daily seeking various services, among others, issuance of police abstracts.

“We are servicing at least 3, 000 clients on a daily basis. But at times, especially during the filing of Kenya Revenue Authority tax returns, we had numbers reaching up to 3, 500.

The most sought service is the issuance of duplicate identity cards. We have been serving an average of 400 clients per day.”

Mr Murithi, however, expressed disappointment by Kenyans who jump queues, saying the queueing management system has not been embraced well.

“At times we have clients who don’t wish to queue, we have impatient customers who always want to skip the queue. We don’t give preference to our clients, they are all equal,” Mr Murithi said.

He added that the Centre is capable of attending to close to 4,000 people. It has 65 staff who deliver 47 different services from about 27 counters.

He said the Centre had surpassed the one million mark since it was launched in August 2014.

Editing by Philip Momanyi