Present your NHIF registration form without further delay

Dear Capital Letters,

I am a teacher at a secondary school in Kilifi County employed by the institution’s board of management.

Before I landed this job at the coast, I was working as a teacher in the same capacity at Chibwobi Secondary School, in Kisii County.

When I was employed in Kilifi, I was informed that about Sh200 will be deducted from my salary to pay for my National Health Insurance Fund (NHIF), which is an obligation for all new employees.

I then enquired how the employer intends to remit the money without first having to register me.

But I was informed that I will be registered in due time. I worked for one year from May 2012 to May 2013.

Why did my employer deduct money from my salary without registering me with the national health insurer first? Kindly, find out on my behalf.

— Abugake

Hello Abugake,

Thank that you for contacting us seeking to establish the correct position regarding your health cover contributions.

We, however, noted that you failed to provide your contacts and ID number to help us narrow down your case to specific details when contacting the national health insurer.

When we sent you an email requesting for these details, you did not respond.

That be as it may, we got in touch with the National Health Insurance Fund and we thank the organisation’s team for responding promptly.

The national insurer noted that it could not ascertain your contribution history due to lack of these crucial details.

It, however, shared some information that might turn out to be very useful to you.

In its response, the insurer noted that quite often, some new employees delay in filing the National Health Insurance Fund registration form after employment.

This can happen even while the monthly contributions are being deducted from their pay.

You have been informed that it is therefore your responsibility as an employee to submit the registration form.

This is because you are the only one who can ably declare your family members and any other personal details that might be very vital.

The fund also noted that the school was in order to deduct and submit your health insurance monthly contributions.

If you suspect that the school may not have remitted your contributions to the insurer, you can confirm with the organisation’s Kilifi office or contact it through its toll free number which we sent to your email.

We urge you to get in touch with us if you need further assistance in this or any other matter.

POSTBANK SAYS IT’S SOLVING YOUR CASE

Dear Yvonne,

I wish to bring to your attention that over six weeks ago, Sh10,000 was withdrawn from my PostBank account via an ATM transaction.

This happened at a time when I had my ATM card safely tucked in my pocket.

Since then, I have been following up the case with Post Bank Kenya and I have shared with you the copies of email and the formal letter that I posted to the bank tendering my complaint.

Further, I have decided to get the services of a lawyer in order to pursue this case to its logical conclusion although according to the bank, the amount seems insignificant.

It is my considered view that the bank has the responsibility of protecting a customer’s savings at all times.

Interestingly, when I requested the lender to share the report about its investigations as well as my statement since I opened the account, the lender went silent.

I would appreciate if you can come to my aid.

Regards,

Eric.

Thank you, Eric, for seeking our intervention in order to pursue your lost savings.

We sympathise with you for losing your money through such a dubious circumstance and the bank seemingly turning deaf ear to your pleas.

When we contacted PostBank Kenya, the financial institution noted that it has been in touch with you over this complaint with a view to sort it.

We can only hope that the matter has been amicably solved.

We would like you to update us on the conclusion and let us know if our efforts to help have been fruitful.

Feel free to get in touch with us in future.

Looking for answers?

Send your queries and daytime telephone numbers to Yvonne Kawira:

E-mail: [email protected]