Tuesday, February 12, 2013

The cutting edge

BEDBUG PARADISE. Having recently travelled by public transport from Kilifi to Nairobi, Argwings Otieno wishes that while inspecting public service vehicles, the officials could also check the inside to ensure they uphold hygienic standards.

He says he doubts whether any of the companies whose buses ply the Nairobi-Mombasa-Malindi routes, would remain in business. “My night trip was a nightmare, thanks to bedbugs that gave me no peace. I have sworn never to use those buses again despite the attractive fares.”

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TUSKYS STAFF HONEST. The management and staff of Tusky’s Supermarket at Adam’s Arcade in Nairobi have thoroughly impressed Catherine Namanda with their “honesty and great customer service”.

After shopping at the outlet last December, she accidentally dropped a Sh500 note. Three days later, she went back and on enquiring, was pleasantly surprised to learn that an employee had picked up the money and asked that it be kept just in case the owner returned. The cash was readily given back to her. Her contact is namandaochoro@yahoo.com.

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KQ CREW VERY IMPRESSIVE. Linda Kemunto is full of praise for Kenya Airways staff for the care given to her mother who flew to Mumbai for medical treatment. Ground staff Elizabeth and Stella filled her immigration form, while Festus escorted her to the right gate and handed her over to cabin crew Edwin and Koskei, who made sure she was comfortable (she uses crutches).

“My sister called to say she was handed over to her in Mumbai. The hassle-free passage really eased her travel,” says Linda, whose contact is kemuntolyn@gmail.com.

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NASTY TO CUSTOMER. On December 9, last year, Gacheri Nkanata bought a handbag (MC collection, No 980-6070) from the Bata shop on Moi Avenue, Nairobi. After using it for only for two months, the top layer began peeling off. She went back and complained to the staff. They asked for the receipt and she didn’t have it.

She was then advised to return the bag which she did on February 2. But the shop manager said they would only take it back if she had the receipt. “I am a very disappointed customer,” says Gacheri, whose contact is Tel 0735553651.

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TURN-OFF STILL DANGEROUS. On August 5, 2010, Dr Omija TB complained about the danger posed to motorists who try to turn into the Capital Centre shopping mall on Mombasa Road. This drew a response from the City Council, which acknowledged that something needed to be done about it. Says he: “I had suggested that the turn-off be moved further down the road opposite the South ‘C’ Total Petrol Station. To date, nothing has been done.”

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POINT NOTED. The Kenya Urban Roads Authority has noted the concerns expressed recently about the stalled construction of the overpass at the City Cabanas Restaurant at Embakasi on Mombasa Road, says chief corporate communications officer John Cheboi.

Explaining that the cause of the delay was the payment of compensation for land acquired for the interchange, he says the contractor will soon be back on site to complete the job. His contact is jcheboi@kura.go.ke.

Have a complete day, won’t you!

E-mail: watchman@nation.co.ke
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POB 49010, Nairobi 00100.
Fax 2213946.