M-Pesa back up after outage

Wednesday March 18 2020

A Safaricom customer uses M-Pesa. FILE PHOTO | NATION MEDIA GROUP


Telecommunications firm Safaricom says it has restored its mobile money transfer service, M-Pesa, following an outage reported Thursday evening.

In a statement via its twitter page, the company also apologised for the inconveniences caused.

The firm blamed the malfunction on hitches affecting its database.

“We have restored all M-Pesa services following an outage that occurred 1805hrs,” the telcos said.

Last year, a similar technical fault was reported where users were unable to transact due to technical hitches affecting the database.